About 70% of pre-stay messages from guests are about the same five things: how to find the place, where to park, the WiFi password, check-in time flexibility, and what to do on arrival. A well-structured check-in voucher prevents nearly all of them.
The five questions every guest asks
- How do I get there? (address + map link + landmarks)
- Where do I park? (specific spot, not just "street parking")
- What's the WiFi password? (label network name too)
- Can I check in earlier or later? (state your real cutoffs)
- What's the entry process? (lockbox code, key handover, app)
What to put in your voucher
- Property address with a one-tap map link
- Step-by-step entry instructions, including any PIN codes
- Two emergency contacts (yours + a local backup)
- House rules in plain language (5 bullets, not 25)
- Local recommendations (3 restaurants, 1 grocery store)
- Departure procedure, with a clear final-checks list
Send the voucher as a PDF, not just an email body. Guests download it and read it offline at the door — exactly when they need it.
Common voucher mistakes
- Burying the WiFi password on page 3.
- Photos of the property without captions or context.
- House rules written like legal terms.
- Forgetting to update after a renovation or appliance change.
Frequently asked questions
2–3 pages. Anything longer and guests stop reading; anything shorter and you're missing something they'll ask about.
What's inside
Not ready to sign up? Grab the playbook instead.
We'll send you a free PDF with the workflow, pricing rules, and 7-day setup plan independent hosts use to leave spreadsheets behind. No credit card, no spam.
- Reservation workflow blueprint
- Seasonal pricing rules that actually work
- Day-by-day setup checklist